Al-Muhaidib Group selects CitiXsys as retail solution partner

Al-Muhaidib Group, a Saudi-based private business conglomerate, which mainly operates in five sectors that include food, real estate, building materials, construction and utilities and infrastructure, has announced its partnership with CitiXsys at the 5th Annual InRetail Summit, which was held in Dubai for two days from Sept. 15, at The Address Dubai Marina.
Five subsidiaries of Al-Muhaidib group’s building materials sector, one of the largest building materials pioneers in the region, will now be running iVend Retail from CitiXsys.
“We are absolutely delighted to partner with Al Muhaidib Group and introduce our iVend Retail solution to their business. Delivering superior customer experience is a key focus area for most retailers today, as they look for innovative solutions and ways to address their customer service needs. For that, retailers must adopt a system that is scalable, integrated, available, mobile and secure,” explains Maher Elissaoui, regional director, MEA, CitiXsys.
iVend is described as an end-to-end, flexible, truly omnichannel retail management solution, with seamless and deep integration with any enterprise resource planning (ERP) and third-party applications.
It is said to be highly focused on customer engagement and provides full end-to-end visibility of products and the ability to fulfill products from any channel from a single pool of inventory. It also enables consistency in pricing and promotion and is highly scalable, to integrate hundreds of stores.
Alexander Harris, group treasurer and program sponsor, Al-Muhaidib Group, said: “We found the ideal partner in CitiXsys and implementing iVend will provide us with better visibility over stock within each store and across the Kingdom. It integrates seamlessly with our main distribution centers using SAP. It will also provide us with real-time view of sales and revenue as well as feasibility over cash flow from sales among other benefits that will drive efficiency and enhance customer experience.”