NWC’s e-branch to offer 24X7 services

RIYADH: The National Water Company (NWC) has added a new feather to its cap by launching an e-branch (website www.nwc.com.sa) to serve the customers around the clock.
The NWC, which aims to become the leading water utility in the Gulf that comes under the category of countries with potable water scarcity, launched the e-branch to provide all services to its customers in Riyadh and Jeddah, which will be followed by Makkah and Taif.
The state-owned water utility will target its 600,000 customers in both the metropolises, who can submit their requests easily and efficiently.
According to the NWC, it will provide smooth and efficient e-branch services, which will offer customer services using state-of-the-art technology.
Commenting on the efficiency and quality of the new service, an NWC official said the pilot version of the service was launched earlier to ensure efficiency and integrity.
Asserting that it is going to be a hassle free service, the official said customers using the e-branch will not need to visit customer services centers or contact the call center.
"The e-branch is compatible with all devices such as computers, tablets and cellphones. Once registered on the website, customers will be have access to all NWC services, such as submitting a request for a new water or waste water link to their building by uploading required documents," the official said.
The e-branch will be working alongside four customer service centers in Riyadh, Jeddah, Makkah and Taif.
Notably, all facilities are managed by young Saudis trained to provide high-quality customer services according to international standards. According to the NWC, customers can review bills and request electronic billing instead of paper bills. Furthermore, the e-branch service allows customers to add accounts of rented buildings and change the name of the owner (if the building is still registered in the name of a former owner). It also allows customers to update their profiles and request a replacement of their ground meters with wall meters or change their location.
In addition customers can request tankers, review their water consumption rate and water schedule, submit and follow-up complaints and review and object to violations electronically.
The NWC is committed to ensuring smooth potable water supply in the Kingdom and working in this direction by saving the wastage. It recently disclosed that it has saved over 433 million cubic meters of water over the past five years, which was worth about SR2.6 billion, thanks to repairs on the neworks in Riyadh, Jeddah, Makkah and Taif.
Significantly, the NWC applies radar technology and use of helium to monitor leakages. The technique is being used for the first time in the Gulf region to save potable water and ensure safe and affordable drinking water to consumers.