Qatar Airways plans major expansion in Poland with route launch to Warsaw

Qatar Airways has spoken of its long-term commitment to its newest market of Poland with its recent route launch to the capital Warsaw and opening of a new European Customer Contact Centre in the city of Wroclaw early next year.
The Doha-based airline rounded off a busy 2012 year of expansion on Dec. 5 with its 12th and final route launch of the year when it began operating nonstop scheduled flights from Qatar to Warsaw Frederic Chopin Airport.
Becoming Qatar Airways’ 32nd European gateway, the addition of Warsaw takes the airline’s global network to 122 destinations across Europe, Middle East, Africa, Asia Pacific, North America and South America.
The new multi-lingual Customer Contact Centre will handle all the airline’s European customer inquiries from key European markets by phone, fax and email. It will initially serve Poland, United Kingdom, Germany, France, Spain, Italy, Switzerland and Austria, with more countries to be added.
The fit-out and all technical installations necessary for the office located in the new Epsilon Building will be completed soon for a planned February 2013 opening.
The management team of the new Qatar Airways Customer Contact Centre in Wroclaw has been recruited and is in the process of hiring staff, specifically seeking applicants with excellent customer service skills and fluency in European languages.
Speaking at a press conference in Warsaw, Qatar Airways CEO Akbar-Al Baker said: “With the launch of our new flights to Warsaw and opening of our new customer contact centre in Wroclaw early next year, Qatar Airways is extremely delighted to support the local economy and give the people of Poland an exciting opportunity to travel with us and work us, initially creating over 100 new jobs.