RIYADH: Dubai’s Roads and Transport Authority’s revenue jumped 20.6 percent year on year in 2025 to reach 5.3 billion dirhams ($1.44 billion), spurred by a growing adoption of its online services.
Transactions completed through digital channels exceeded 628 million, a 13 percent rise, Emirates News Agency, also known as WAM, reported.
RTA provides 105 digital services across six channels, with digital adoption at 96 percent and customer satisfaction averaging 98 percent.
The results come as Dubai accelerates efforts to digitize government services and expand the use of advanced technologies across the public sector.
According to Digital Dubai, the emirate aims to deliver seamless, integrated and proactive digital services that enhance the quality of life and support its ambition to become one of the world’s leading digital cities.
The UAE’s broader digital transformation drive is expected to progress in the coming years. Digital Dubai had previously projected that the country’s digital economy will expand from about $38 billion to $140 billion by 2031, highlighting the growing role of technology, artificial intelligence and digital services in driving economic growth.
Director-General and Chairman of the Board of Executive Directors of RTA, Mattar Al-Tayer said: “The next phase will focus on expanding the use of AI and emerging technologies in the design and delivery of services, while strengthening integration with government digital platforms.
“This will help build an advanced digital ecosystem that supports sustainable growth and keeps pace with rapid global developments in the mobility sector.”
He added that the results reflected the authority’s progress from service digitization toward an integrated digital ecosystem powered by data and AI, supporting Dubai’s ambition to become the world’s smartest city.
RTA scored 94 percent on the Digital Maturity Index, attaining Level 5, the highest maturity rank in the Dubai Government in 2025, and ranking among the top four government entities.
It also achieved an 83 percent score in the Digital Customer Experience pillar, up 12 percentage points from 2024, while securing a perfect score in the accessibility assessment for People of Determination.
Customer use of RTA services through smart applications exceeded 25 percent, marking a 40 percent annual jump. The authority also introduced 18 new services on the RTA Dubai app to meet customer needs and government priorities.
Smart applications continued to see strong growth, with active users of the RTA Dubai app surpassing 1.2 million in 2025.
Annual app visits reached 68 million in 2025, up 144 percent from the previous year, while enquiries and journey-planning requests increased 48 percent to 48 million.
