Aqualia, a water management company, has underlined its commitment to advancing the growth and development of the Saudi water sector by launching an innovative customer services training program designed to upskill its diverse workforce and empower Saudi talent to fulfill their potential.
The immersive training program has been rolled out across Aqualia’s Northern and Southern clusters, with detailed training sessions being conducted by experienced instructors specialized in acquainting learners with all-important tools such as customer care and billing system, business intelligence, automatic meter reading, mobile device management, and workforce management system. In total, 447 Aqualia employees will undergo 4,250 hours of training over a period of 10 months, with each staff member receiving at least 25 hours of training in each key area of the company’s customer services function.
Participants will spend eight of the 10 outlined months assigned to specialist trainers to gain greater insights into each distinct area of Aqualia’s customer services department. Qualified experts will also be on-hand to deliver training sessions focused on creating a better and more in-depth understanding of Aqualia’s Northern and Southern clusters’ business units.
Javier Díaz, country manager — Saudi Arabia, Aqualia, said: “As part of our ongoing efforts to drive the transformation of Saudi water management services, we are fully committed to investing in the training and development of our staff. We believe that empowering the industry leaders of tomorrow is crucial to safeguarding the future — of our industry and the nation as a whole. With just short of 400 staff employed across our Northern and Southern clusters — in four regions — providing a constant supply of water to a population of 5 million people, we are aware of how vital it is to ensure that each member of our team is supported to work to the best of their abilities. We have launched our customer services training program to do exactly that, with the unique offering enabling us to deliver an even higher standard of service.”
