Najm for Insurance Services is implementing its plans to enhance traffic safety in the holy sites, providing comfort for pilgrims to perform their rituals easily and safely, during this year’s Hajj season. It is ensuring the safety of pilgrims from the moment they enter the Kingdom until their safe return to their home countries.
Najm has established a direction and control center equipped with a network of IT systems and utilizing a range of smart applications, systems and digital channels such as the Najm app, the IVR system, WhatsApp service, a control and guidance system, and a call center. These channels contribute to increasing the speed of response and handling traffic accidents during the Hajj season, in coordination with the General Department of Traffic.
At the field level, Najm has also established an operating center in the holy sites to provide support and assistance. This center is equipped with trained personnel, numbering around 120 individuals, most of whom are responsibility determination specialists, in addition to a fleet of more than 80 vehicles and motorcycles to carry out field operations and serve the pilgrims. Due to the high traffic density in the area, the motorcycles will help deal with traffic accidents in the holy sites, ensuring the fastest possible response.
CEO of Najm Mohammed Yahya Al-Shehri said “We take pride in our mission, which aims at enhancing the security and safety of pilgrims within an integrated system in which all government sectors participate and are supervised by the Kingdom’s leaders.
“Our operational plan supports the Kingdom’s efforts to serve the pilgrims, in alignment with the objectives of the Pilgrims Service Program, one of the programs of Saudi Vision 2030, aimed at developing the Hajj journey to allow the performance of Hajj rituals with ease and peace of mind. Najm cooperates with all relevant authorities, including the General Traffic Department, which makes great efforts to support traffic plans on the roads leading to the holy sites, ensuring maximum traffic safety and the swiftest possible response to traffic accidents.”
Najm is a closed and unlisted joint-stock company established in 2007 to enhance the vehicle insurance sector in the Kingdom. Najm offers an integrated system of insurance solutions and services to citizens, residents, and visitors in 44 cities across the Kingdom, with a skilled and experienced Saudi workforce.
