Services at Dubai Airport back to normal after disruptions caused by storm

DUBAI: Regular flight schedules at Dubai International Airport had resumed by Monday following the storm early last week that caused the highest rainfall the UAE has experienced in 75 years, Dubai Airports CEO Paul Griffiths said on Tuesday. About 1,400 flights are now operating each day.

“With roads in and around the airport 100 percent clear of water accumulation, our manpower, logistics and facilities are operating as usual again,” he added.

“To have the airport back up and running is no small feat. Also, 2,155 flights were canceled and 115 were diverted. We had to work closely with our airline partners and service providers to rework schedules, boost manpower and look after all those who had been disrupted.

“I’m continuously amazed by the unwavering dedication of our Dubai Airports employees, airline partners, government agencies, commercial partners and service partners. It has been the most challenging adverse weather event we’ve had to navigate, and our people and partners worked tirelessly to keep the operation running and to assist our guests.”

Griffiths said the welfare of passengers remained a central focus throughout the disruptions over the past week. After some initial difficulties in delivering supplies as a result of flooded roads around Dubai International and Dubai World Central airports, more than 75,000 food packs were successfully provided for passengers stranded at the two locations.

“While certain challenges remain, including processing the baggage backlog, we’re working closely with our service partners but know there’s still more work to be done and, once again, thank guests for their patience while we work through this,” said Griffiths.

“We’re deeply saddened by the ongoing impact of the heavy rainfall on affected communities and businesses across the UAE. We’re also supporting our own people who were badly affected by the weather and will continue to support wherever we can.”