Bahrain International Airport has been awarded the “Best Airport Staff in the Middle East 2024” from Skytrax for the second year in a row at the 2024 World Airport Awards, the most prestigious accolades for the airport industry. The awards were voted for by customers in the largest annual global airport customer satisfaction survey.
Gulf Air Group Chairman Zayed R. Alzayani and Bahrain Airport Company CEO Mohamed Yousif Al-Binfalah received the award on behalf of BIA, at the awards ceremony held at the 2024 Passenger Terminal Expo in Frankfurt, Germany.
Additionally, Alzayani and Al-Binfalah received the latest 5-star airport rating, which was awarded to BIA for the third consecutive time in recognition of its dedication to optimizing performance and attaining the highest levels of operational excellence.
Alzayani congratulated all the employees of BIA and BAC, for once again receiving the prestigious Skytrax award. He said: “In Gulf Air Group, we take immense pride in our dedicated BIA team, particularly our Bahraini competencies. Their remarkable commitment to delivering a distinctive and seamless travel experience to visitors and passengers transiting through BIA is commendable. BIA is the central asset of Bahrain’s aviation sector, which receives great support from King Hamad bin Isa Al-Khalifa, and benefits from the close follow-up of Prime Minister and Crown Prince Salman bin Hamad Al-Khalifa.”
He added: “Gulf Air Group is strongly committed to empowering its Bahraini workforce and investing in human capital, providing them with the necessary knowledge and skills to remain at the forefront of global industry standards. This strategic focus aims to cultivate the next generation of leaders within Bahrain’s aviation sector. The recent achievement of reaching a Bahrainization ratio of up to 90 percent across all departments of BAC is a source of great pride. This noteworthy milestone is the result of a series of carefully planned initiatives launched over the past years.”
Meanwhile, Al-Binfalah said: “I extend my heartfelt congratulations to our strategic partners for their ongoing support of BAC’s diverse programs and initiatives, which have been instrumental in the remarkable regional and global accomplishments of BIA ... This achievement is a testament to the collective spirit of team Bahrain that guides all our partners as we relentlessly pursue excellence in customer satisfaction, striving to consistently raising the bar and setting new industry standards. It reflects our key to success, which is deeply rooted in our commitment to creating remarkable and unforgettable experiences for every visitor.”
Edward Plaisted, CEO of Skytrax, said: “We congratulate BIA for their success in winning this important award for 2024, which is a fabulous recognition of the quality of staff service provided across all of the customer-facing areas in the airport.”
