Abdulaziz Al-Osaimi has been a board member of the National Customer Experience Academy since January 2024.
He has been deputy chairman of the board at the Customer Experience Association since May 2021.
Al-Osaimi also founded Right Decision for Customer Experience Consulting in December 2019 and has been a consultant since then.
He has more than 20 years of professional experience in management and business development in the Saudi market.
His core strengths include strategic thinking, planning, identifying and maximizing potential opportunities, and motivating and leading a cross-cultural workforce to consistent levels of growth.
Previously, Al-Osaimi served in many important positions, including as member of the International Contact Centers Association.
Between May and December of 2021, Al-Osaimi worked at the Ministry of Interior as a customer experience consultant to design customer journeys for services in traffic, civil defense, passports and borders to improve service and to grow non-oil revenues.
He was director of program to enhance communication between citizens and the government at the Ministry of Education from December 2017 to November 2019.
Al-Osaimi has published two books and multiple articles on customer experience, spoken at several conferences, and served as a judge at international customer experience awards.
He has over eight years of experience in customer experience consulting, strategy planning, performance measurement, and project management, working with various government entities and private organizations in Saudi Arabia.
Al-Osaimi hold a master’s degree in business information systems from the University of Bedfordshire and several professional certifications, including CXAC, PMP, KPI, and CGPM.
