https://arab.news/vz42r
Saudi Arabia’s Zakat, Tax and Customs Authority has been awarded the 5-star certification for institutional excellence from the European Foundation for Quality Management, the most important global reference for institutional excellence assessment. The certificate makes ZATCA the first and highest entity in the Kingdom to achieve this level of recognition from the foundation according to the new model of 2020.
Indeed, it is a culmination of ZATCA’s efforts to implement the most prominent standards and concepts of institutional excellence on the local and global levels, in line with Saudi Vision 2030.
“ZATCA won this prestigious recognition of its institutional excellence in accordance with the globally recognized approach of the European Foundation for Quality Management and its certified model, which is the most widespread in the world, with sectors aspiring to fulfill its requirements for institutional excellence,” a statement said.
The recognition enables institutions to achieve distinguished business results, and a strong and sustainable performance, contributes to improving the work environment and increases employee productivity.
The achievement seals the persistent efforts made by ZATCA in its journey toward institutional excellence and its quest for continuous improvement by activating “operational excellence and spending efficiency,” as one of its most important strategic enablers. Moreover, ZATCA has installed tools that ensure the sustainability of quality and institutional excellence by focusing on the satisfaction of customers, partners and pertinent parties, identifying current and future directions, developing and improving operations and services, measuring strategic and operational KPIs ,focusing on digital transformation and taking advantage of emerging technologies to ensure high efficiency in performance and services.
ZATCA has been keen to enable the practices of institutional excellence models that help continuous improvement, reflecting its constant commitment to achieving the highest standards of quality and institutional excellence in practicing its work and providing services to all its taxpayers and customers.
The authority intends to continue adopting the institutional excellence applications to be a global role model in protecting the Kingdom, enhancing the economy, and improving the customer experience.