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Global technology company Zoho Corp. participated in the AI Cloud Expo 2022 to showcase its innovative AI-powered applications and shed light on the importance of adopting these advanced technologies to propel businesses forward. The event took place in Riyadh from May 22-24.
Focused around artificial intelligence, data and cloud computing, the event brought together industry experts and leaders from global organizations in the technology field to share knowledge and exchange insights. As part of a presentation titled, “Supercharging businesses with AI,” Zoho highlighted the value AI-enabled apps can bring to businesses and ways they help in improving efficiency and saving resources. During the presentation, Zoho showcased some of its products’ features that boast AI capabilities including Ask Zia.
“With more than a decade of continuous innovation and adoption of AI into its systems, Zoho went above and beyond to excel its R&D. We have established an in-house division, the Zoho Labs, dedicated to developing and deploying emerging technologies that help businesses improve efficiency, and reduce operational costs as well as enhance overall user experience,” said Izzeddin Al-Mozayen, Zoho’s regional manager in Saudi Arabia.
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Zoho deploys advanced technologies in its 50-plus applications, and combines more than 23 AI-enabled capabilities across the product offerings such as voice assistant, facial recognition, and others.
Zoho deploys advanced technologies in its 50-plus applications, and combines more than 23 AI-enabled capabilities across the product offerings such as voice assistant, facial recognition, natural language processing, optical character recognition, predictive analysis, root cause analysis and more.
“Over the years, Zoho has developed its own technological stack from the ground up, and continues to vertically integrate the technology stack as well as operate on every level, including running its own data centers. This ensured that our customers received an unparalleled customer experience,” Al-Mozayen added.
Zoho also revealed that as part of the forthcoming development, applications will further integrate OCR, object recognition and video processing capabilities that will take its CX to new heights.
Zoho witnessed a remarkable growth over the past years in the region, with Saudi Arabia ranking as the second biggest market in the Middle East and North Africa. Last year, Zoho opened its first Saudi office in Riyadh; the company continues to invest in hiring local talents in line with its “transnational localism” strategy. As part of the strategy, Zoho plans to collaborate with local entities and organizations to help enable a digital economy and contribute to Saudi Vision 2030.