RIYADH: The Saudi 911 security center in the Riyadh and Makkah regions handled more than 1.6 million calls during the holy month of Ramadan.
Run under the umbrella of the National Center for Security Operations, the 911 Unified Security Operations Center is responsible for transferring callers, where necessary, through to the relevant authorities. It is a key Ministry of Interior initiative delivered in cooperation with the Quality of Life Program, part of the Vision 2030 reform plan.
Calls received by the 911 center during Ramadan included reports of traffic accidents, and fires, general inquiries, and health, humanitarian, and services queries. According to figures, the Riyadh region dealt with 862,120 calls, and Makkah with 771,935.
Center employees provide 24-hour assistance in a range of languages on the 911 phone line, via Twitter at @MOI_911, and by email at [email protected].
All emergency calls relating to public and environmental security, and civil defense, are directed through the center to partners such as the ministries of transport, health, municipal and rural affairs, and human resources and social development, the Saudi Red Crescent, Saudi Electricity Co., and the National Water Co.
