Saudi Minister of Health Fahad Al-Jalajel honored on March 27, the recipients of the Patient Experience Excellence Awards in its third edition. The award aims to spread the concept of human-centric healthcare and motivate healthcare providers and their leaders to build a culture of partnership and empathy with patients.
The general director of health affairs in Najran, the executive director of Al-Mousa Specialist Hospital in the Eastern Province, and the director of King Faisal Medical Complex in Taif, were awarded the excellence awards in the Effective Leader category.
Meanwhile, the awards for the Most Inspirational Story were won by Badr General Hospital, King Khalid Hospital in Najran, and King Abdulaziz Specialist Hospital in Taif.
In the Health Heroes track, the excellence awards were won by King Khalid Hospital, Prince Sultan Health Services Center in Al-Kharj, Taif Obstetrics Hospital, and Sarat Ubaidah Hospital in the Asir region.
Al-Jalajel also honored the Hail Health Assembly and the Directorate of Health Affairs in the northern border region for their success in deploying beneficiary feedback data to develop patient experience.
The minister also honored King Khalid Hospital in the Hail region, the General Directorate of Health Affairs in the Asir region, and Riyadh’s first Health Cluster, for winning the excellence award in the track of Effective Advisory Councils.
Dr. Turki Al-Hamaidani, director general of the Patient Experience Center, said in a speech during the ceremony: “We gather today to appreciate improvements in patients’ experiences both in public and private health facilities. Our focus is to highlight paths that contribute to strengthening this principle and make improving the patients’ experience a top priority.”
Ayat Al-Ghamdi, director of the Patient Experience Excellence Awards, said the award comes in line with the Kingdom’s Vision 2030, which seeks to raise the level of health services. She added that the award sought to promote a culture of empathy and improve communication between service providers and beneficiaries, which positively affects their satisfaction.
She pointed out that a new track has been introduced this year to honor “Health Heroes” who bravely fought the COVID-19 pandemic.
