Bupa Arabia has announced a host of measures aimed at helping its members through the difficulties posed by the COVID-19 pandemic. Mohamed El-Missaoui, chief operating officer at Bupa Arabia, said: “Bupa Arabia for Cooperative Insurance has taken several steps to ensure our members receive the best health care and stay safe during this health crisis. These measures include the setting up of a state-of-the-art command center, the Bupa Arabia Command Center for Coronavirus, to answer queries related to coronavirus. The center is manned by dedicated doctors certified in accordance with the World Health Organization (WHO) and the Saudi Ministry of Health (MoH).”
El-Missaoui said the COVID-19 pandemic has become an unprecedented challenge for the world and requires unity and solidarity to combat the disease. “For this reason, Bupa Arabia’s dedicated Command Center for Coronavirus assists the MoH’s service center (937) in responding to the incoming calls, in addition to supporting the ministry’s several other initiatives that seek to benefit the community as a whole,” he said, adding that so far, the center has received more than 26,000 calls.
Bupa Arabia has developed a range of solutions in record time to respond to the disease outbreak. “We created a dedicated full-fledged program to deal with COVID-19,” El Missaoui said.
Globally, Bupa has created a crisis task force in each country it operates, Saudi Arabia included, in order to tackle the coronavirus and to ensure provision of the best services to members worldwide.
NUMBER
26,000 calls have been received by the Bupa Arabia Command Center for Coronavirus, which is manned by dedicated doctors certified in accordance with the WHO and the Saudi Ministry of Health.
Patients with chronic medical conditions across Bupa Arabia’s network can avail the medication refill and delivery services offered by the Tebtom program. The company’s team is proactively communicating with members who may be vulnerable to the virus based on their age and pre-existing health conditions. More than 300 doctors work with Bupa Arabia, and the Tebtom program has been receiving over 6,000 calls on a daily basis.
Additionally, Bupa Arabia has partnered with several major hospitals in the eastern, western and central regions to offer telemedicine services to its members. Members can book consultation sessions with specialists using the chosen hospital’s app. Bupa Arabia is currently working to expand these services across the Kingdom.
Focusing on the mental well-being of its members and the community, Bupa Arabia has partnered with Labayh, an app offering online sessions with experts in mental health. Some of the popular sessions include “How to manage your mental health during this pandemic,” presented by Dr. Samira Al-Ghamdi, a consultant psychiatrist for children, adolescents and adults, and “Methods to avoid negative thoughts,” presented by Dr. Dima Al-Ateeq, assistant professor of psychiatry at Princess Nourah University.
To keep its members consistently informed about the latest developments on COVID-19, Bupa Arabia is regularly sending out text messages and customized notifications containing awareness and precautionary measures, through its mobile app.
