LONDON: The Saudi Electricity Company has invited customers who have objections or comments regarding their bills to contact it via its website, telephone number or Twitter account for customers.
The company said that increases in electricity bills during the current month is mainly due to the correction of electricity tariff prices this year according to bands of consumption in the residential sector, in addition to changing patterns of consumption in the summer due to a large increase in the use of air conditioners — 70% of electricity is consumed through the use of air conditioning equipment.
The company recently started issuing all bills for its 9 million customers on the 28th of every month, in accordance with a royal decree.
The Saudi Electricity Company has called on all of its customers to take advantage of all modern methods provided by it to facilitate communication.
It added that it is happy to receive any comments concerning the service it provides so that it can improve it quickly.
Customers can contact the company through Twitter (@alkahrabacare), via telephone (920001100), text message (500120), its website (se.com.sa), and its app for smartphones (ALKAHRABA).
Saudi Electricity Company explains rise in bills, invites unhappy customers to contact it
Saudi Electricity Company explains rise in bills, invites unhappy customers to contact it
