Hajj agents face penalties from Saudi disciplinary council for breaching contracts with pilgrims

JEDDAH: The Ministry of Hajj and Umrah has referred a group of Tawafa service providers, including some Hajj offices serving Algerian pilgrims, to the ministry’s disciplinary council pending trial and application of penalties against them.
The ministry stressed it will apply strict penalties on Tawafa establishments proved to have breached service contracts signed between them and pilgrims. Penalties will range between fines and revoking permission to practice the profession.
The disciplinary council, which comprises representatives of the Ministry of Interior and the Public Prosecution, is assigned to look into Tawafa establishments in breach of regulations stipulated in the Tawafa system, and other decisions and regulations ordered by the Ministry of Hajj and Umrah.
This will be the first case where Tawafa service providers have been referred to the appropriate authorities in the Kingdom. Three years ago, the then-Bureau of Investigation and General Prosecution (BIGP), currently the Public Prosecution, referred one employee of the National Establishment of Tawafa for South Asian Pilgrims in Makkah Region to court for insulting and questioning the integrity of the ministry’s staff.
Meanwhile, Minister of Hajj and Umrah Mohammed Salih Bentin on Wednesday honored a number of the ministry staff for their efforts and accomplishments, as well as their effective contributions to the success of the current Hajj season. The ceremony came on the sidelines of the annual party for the heads and members of Hajj affairs offices, and guests of the Hajj mega-symposium of the current Hajj season.
Those honored included the adviser and general supervisor to the Hajj mega-symposium, Hatim Qadi; the head of the organizing committee of the symposium Hisham Al-Abbas; head of the scientific committee, Yusuf Al-Faqi; the head of logistics committee, Bandar Al-Sulaimani; head of the media committee Ali Al-Ghamdi; the head of the reception committee, Husam Najm; and the head of the administrative and financial committee, Said Al-Harbi.
In another development, the director general of Saudi Arabian Airlines (Saudia) Salih Al-Jasir on Wednesday inspected the Hajj and Umrah terminal at King Abdul Aziz International Airport in Jeddah and was briefed on the operational process and Hajj departure flights in their second day. He also met with members of work teams assigned to serve pilgrims and, in this context, expressed his appreciation for their efforts in this regard.
The Saudia chief also lauded the cooperation between Saudia and Hajj grouping agencies and urged them to enhance on the success witnessed by the operational plans of Saudia in the arrival stage of pilgrims which grew by 40 percent compared to pilgrims transported last year.
He said serving pilgrims comes atop priorities of the national carrier (Saudia) and, thus, plays that role as do other government agencies concerned with serving pilgrims. He said they were proud to undertake that responsibility to the fullest.
Measures and arrangements were taken to facilitate the departure of pilgrims and achieve the highest rates of smooth movement, he pointed out.