NCB, Tata Consultancy Services ink banking information system pact

The National Commercial Bank (NCB) has embarked on the implementation of a new core banking information system that will transform how it uses technology to deliver customer service.
The bank has entered into a contract with Tata Consultancy Services (TCS) to implement the state-of-the-art banking platform — TCS BaNCS — that will result in the replacement of many of the bank’s existing software systems. The new system will support NCB’s entire core banking operations, including branches, ATMs and online channels.
Mansour Al-Maiman, chairman of NCB, said: “Today’s announcement reflects the decision of the bank’s board and management to invest heavily in the future. We have chosen TCS as our partner to implement software that will allow NCB to provide new products and services much faster, and to more customers, while continuing to deliver reliable services through all our banking channels.”
“The bank’s strategic technology architecture will be based on the core banking solution from TCS BaNCS, and we have assembled a joint team to guide the new core system implementation. The team has already implemented a demonstration branch and is planning to deploy the first new module over the coming months. Over 2014 and into the early part of next year, the new technology will be implemented across all areas of the bank and will showcase fundamental changes in how we deliver banking products to our customers. Customers will soon see new products, less paper, faster service and less waiting time.”
N. Chandrasekaran, CEO and MD, TCS, said, “By embarking on a digital re-imagination for NCB, a most valued TCS BaNCS customer, we will help transform significant aspects of the customer experience at the bank — beginning from the front-office to core applications, processes and data.”
Saeed Al-Ghamdi, CEO at NCB, signed the agreement with Chandrasekaran.