Sunday 1 July 2012
Last Update 2 July 2012 4:10 am
Bank AlJazira (BAJ), represented by its alternative delivery channels (ADC) division at Retail Banking Group, recently won the Best New Call Center in the Middle East 2012 Award during the Middle East Contact Center Conference 2012 among top Middle East call centers across all industries covering banking, airlines, couriers, telecommunication and government services. The awards were announced during an official ceremony held in Dubai as part of the Middle East Contact Center Conference 2012 organized by Insights Middle East, which is specialized in the Contact Center field.
Khaled Ramadan, head of ADC division, said BAJ was happy with the success achieved through its Customer Call Center AlJazira Phone, which truly reflected BAJ's keenness to enhance all its customer reach channels with the best technologies and international standards and to offer more innovative Shariah complaints products and services, which satisfy customer expectations and market requirements.
Ramadan also added that BAJ was given this award based on the highest call center industry standards and based on the judgment of a group of well-known experts and consultants.
BAJ opened its new AlJazira Phone call center in Riyadh seven months ago to ensure offering its customers with the best quality service through all of its delivery channels on 24/7 basis.
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