Umrah visa for Sri Lankans: Some problems Sri Lankan Umrah pilgrims face numerous difficulties, and problems due to the unhelpful attitude of the staff at the Saudi Embassy in Colombo. They are not equipped to handle a sudden influx of applicants. The applicants will have to hang around in a sort of cattle shed outside the embassy. The online agents who apply for visas are not called up by the embassy from time to time to be briefed on new regulations. The Ministry of Haj changes rules so very often. 1. Agents have to submit names and passport details and other information through the Haj Ministry online system to get the approval for visa. This is called the MOFA (Ministry of Foreign Affairs). They issue a number after applying online. Having obtained the MOFA number, the agents have to wait 15 hours to download the electronic visa number. If it is Thursday and Friday (nonworking days in Saudi Arabia) the local agents cannot access to the Haj Ministry website to obtain the electronic visa number. The rest of the world works on these days and they do not work on Saturdays and Sundays. If one is outside the Kingdom, one cannot transact any business on four out of the seven days in the week. Now we come to the MOFA application form, which requires the names of applicants... There are four name categories to fill but you need to fill only two names. It is accepted if two names are filled along with the rest of the applicants' personal and passport details. It issues the local agent with the MOFA number. Then the local agents log into the Ministry of Haj site to obtain the "e-number" after 15 hours. After all this "online", high-tech" processing, when the local agent applies to the Saudi Embassy in Sri Lanka, they refuse to accept the two names in the passport, which the Saudi Ministry of Haj has accepted on "their system". Any other country would have taken their embassy to task. The local agent appeals, virtually pleads to the Saudi official that the applicant has only 2 names in the birth certificate (issued at the time one is born by the Government Authority) and no additional names could be included, he is not moved, does not care. He says, " I don't care; get some name included." Then the local agent brings back the passport and informs the applicant of the position. The applicant goes to the Sri Lankan Passport Authority and explains the situation. They reluctantly add the grandfathers' name as an additional endorsement on a separate page. Having done this, the local agent has to re-apply for the visa, going through the entire process as in the first instance. This entails the applicant having to pay the local agent twice as the handling fee, which he is being charged by his agent in Saudi Arabia. Once again the local agent has to obtain the "e-visa number" and submit it to the Saudi Embassy. Then they issue the visa. This obviously shows that the Foreign Ministry and the Haj Ministry are not coordinating. This happened recently to an individual I know, and family who had to keep on changing "his leave from work" and flights about three times. Here is another case, where the applicant had two similar names. His name, for example, is Ahmed, Father's name Ahmed and another name Mohamed...(He met the embassy requirement) This time the Saudi official refused to accept the application since he is carrying two similar names. Now, how does one solve this? Since he met the three-name criteria, the local agent sent the applicant to the embassy. The applicant showed his Dubai visa carrying two similar names and his other name and also he showed his business card and told this official that he had no other names. They accepted his explanation and issued the visa. 20 Maldivian nationals were refused, for having two names in the passport and their passports had to be taken back to Maldives to add another name and the local agent had to incur big losses. Why all this hassle? There has to be a lot of rethinking, and planning to make things easier for the "Guests of Allah." |